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In case a person does not receive his tax refund even after filing the correct application the person can approach the tax ombudsman and file a complaint against the tax department.
The tax ombudsman is an independent body that has been set up by the government to address the grievances of the people with respect to the income tax department. The ombudsman is comprised of former Income tax officials or officials from the Indian revenue Service. The ombudsman provides the public with a platform to the taxpayers to address their grievances and the officials have the authority to resolve the same by taking the matter up with the highest authority.Any individual who has grounds alleging deficiency in the working of the Income Tax department may file a complaint with Ombudsman.
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