Lawstreet Journal

DGCA Files Affidavit For Providing Full Refund To The Passengers Who Booked Flight Tickets During Lockdown 1 And 2

Lawstreet Journal 8 Sep 2020 4:57pm

Image courtesy: Lawstreet Journal Executive DGCA Files Affidavit For Providing Full Refund To The Passengers Who Booked Flight Tickets During Lockdown 1 And 2

The Solicitor General of India, Tushar Mehta recently informed the Supreme Court that a solution was found with regard to refunding the airfare of passengers which were booked in the lockdown period dating from 25th March to 3rd May 2020. The Director-General of Civil Aviation (DGCA) has filed an affidavit claiming that tickets booked during that period will be completely refunded back to passengers. 

Domestic Airlines

In the case of Domestic airlines, if the ticket is booked directly by the passenger, then he can claim credit shell from the airlines till 31st March 2021. If the tickets have been booked after the lockdown had started for their journeys to be undertaken within the first and second lockdown period, i.e from 25th March to 3rd May 2020 in such cases a full refund shall be granted by the airlines immediately as mandated by the Ministry of Civil Aviation dated on 16th April 2020 which mentioned that the airlines were clearly instructed to not book any further tickets. 

As per the current situation, the airlines might be having financial distress and if they are not able to provide the refund then a credit shell shall be issued in the name of the passenger who booked the ticket. 

Ticket booked by Agent (including OTA)

If the tickets were booked by the agent on behalf of the passenger during the lockdown period for travel within the lockdown period in such case full refund has to be given immediately which shall pass by the Agent to the passenger as mandated… Continue Reading...

Tagged: Tushar Mehta  
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