District Consumer Forum, Nagpur: Cancellation Of Railway Ticket Without Any Prior Intimation To The Passenger Amounts To Deficiency In Service

Team SoOLEGAL 16 Nov 2022 9:35am

District Consumer Forum, Nagpur: Cancellation Of Railway Ticket Without Any Prior Intimation To The Passenger Amounts To Deficiency In Service

The forum comprised of Hon'ble Mr. Atul D. Alsi (President), Hon'ble Mrs. Chandrika K. Bais (Member) and Hon'ble Mr. Subhash R. Ajane (Member).

The complainant consumer booked online ticket on 02.11.2019 from the railway website for her two way travel from Nagpur to Mumbai on 14.02.2020 and from Mumbai to Nagpur on 16.02.2020. The payments against both the tickets were made successfully and the ticket PNR number along with coach and berth number was provided to the complainant.

The complainant on the aforementioned ticket was able to complete her journey from Mumbai to Nagpur on 16.02.2020 without any hindrance however her journey from Nagpur to Mumbai on 14.02.2020 was traumatic as the complainant boarded the train but later the TTE while checking the ticket refused to accept her ticket as genuine and she was made to pay a fine of Rs. 1115/-. Not only this, the complainant faced serve inconvenience as she had to sleep on the floor.

The office of the Inspector general of cyber crime at Mumbai had informed about unauthorised tickets vide online list dated 10.02.2020 and same was forwarded to the RPF Thana, Nagpur on 11.02.2020. Later, on 12.02.2020 Chief Reservation Supervisor, Central Railway, Nagpur was also informed about 14 illegally made journey tickets. However, the Railway failed to provide any prior intimatation to the consumer about cancellations of these tickets as illegal.

Hon'ble Mr. Atul D. Alsi (President) held thatThe Inspector General of Cyber Crime Mumbai communicated the list of unauthorised train tickets on dated 10.2.2020 and offence to that effect has been registered on dated 11.2.2020 at RFP Police Station, Nagpur but the opposite party No.1 failed to communicate the message for cancellation of ticket prior to commencement of journey in advance so that the complainant can make alternative arrangement to reach at destination. The complaint is neither accused nor allegation of involvement in crime in respect of fake ticket when the offence has been registered about fake ticket. For cancellation of ticket without giving intimation well in advance or fail to make alternative arrangement for the schedule journey by opposite party No.1 does amount to deficiency in service and for inconvenience and for mental torture suffered by complainant the opposite party No.1 is liable to 
 pay compensation of Rs. 25,000/- along with cost of litigation of Rs.10,000/- . The opposite party No.2 has no role in the incident of allegation of fake ticket therefore no order is passed against opposite party No.2. Hence the following order.”

Tagged: District Consumer Forum  
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