Consumer Forum Directs Coaching Centre To Refund Fee To Father After His Daughter Failed Class 9 Exams

Team SoOLEGAL 16 Feb 2021 3:09pm

Consumer Forum Directs Coaching Centre To Refund Fee To Father After His Daughter Failed Class 9 Exams

The District Consumer Redressal Forum, Bangalore, had directed a coaching centre to pay back the tuition fees to the complainant as the said coaching centre had failed to deliver their services properly. The complainant had filed an application to the Forum after his daughter had failed in her class 9 examination on the ground that the said tuition centre had failed to perform their duty. According to the complainant, a sum of Rs. 69,408/- was paid to the coaching centre on relying upon the guarantee and assurance given to him by the coaching centre.

The complainant had stated that, extra classes and even regular classes were not taken by the coaching centre and as a result his daughter had failed in the exam. The complainant had even raised this issue in the parent-teacher meeting, but no action was taken by the coaching centre.

According to the coaching centre, the girl withdrew from the course in the second term because of her family issues, and she was unable to deal with them. It was also claimed by the coaching centre that, education is not a commodity and that coaching establishments should not come under the limits of the Consumer Protection Act, 2019.

The Forum by relying on a judgement of National Consumer Disputed Redressal Commission in a case Manu Solanki and Ors Vs. Vinayaka Mission University[1], had stated that, a coaching centre does fall under the jurisdiction of Consumer Forum and hence, the complaint which was filed by the complainant is maintainable. The Board headed by President S. L. Patil had directed the Managing Director of the coaching centre and the Division Head to refund Rs 26,250 with legal expenses of Rs 5000 to the claimant within six weeks.

Tagged: Consumer Protection Act   coaching centre   Bangalore   District Consumer Redressal Forum   tuition fees  
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