Lawstreet Journal

Telecom Companies Not Preventing Phishing Activity over their Networks: Paytm to Delhi HC

Lawstreet Journal 1 Jun 2020 9:48pm

Image courtesy: Lawstreet Journal Business Telecom Companies Not Preventing Phishing Activity over their Networks: Paytm to Delhi HC

The online payment platform Paytm run by One97 Communications Ltd, recently moved the Delhi High Court alleging that telecom service providers are not blocking fraudsters who are defaulting its customers by ‘phishing’ activities over the various mobile networks. 

In a recent report, Paytm has claimed that millions of its customers have been defrauded by the phishing activities over the mobile networks and the failure of the telecom companies to prevent the same has caused immense financial losses and reputational losses to various companies which it has sought damages of Rs 100 crore from them. 

A cybercrime where people are contacted by email, phone calls, or text messages by someone posing as a legitimate representative of an organization to lure them to part with their sensitive data, including banking and credit card details and passwords known as phishing. 

In a petition raised by Paytm, it has contended that telecom majors like Airtel, Reliance, Jio, BSNL, MTNL, and Vodafone are violating their obligations under the Telecom Commercial Communications Customer Preferences Regulations (TCCCPR) 2018 which was notified by the Telecom Regulatory Authority of India (TRAI) to curb the problem of unsolicited commercial communications. 

Under the regulations, Paytm has contended that the telecom companies are required to verify purported telemarketers seeking registration with them before granting access to their customer data and take action immediately against all fraudulent RTMs. 

The petition further said that the telcos’ failure to undertake proper verification before such registration enables fraudulent telemarketers to carry out phishing activities against customers of Paytm and its associate… Continue Reading...

Tagged: Telecom Regulatory Authority of India   Paytm  
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