Lawstreet Journal

Consumer Forum Orders Big Bazaar To Pay ₹1,500 For Charging ₹19 For Cloth Bag Despite NCDRC Order To Stop Practice Completely [Read Order]

Lawstreet Journal 31 Mar 2022 8:20pm

Image courtesy: Lawstreet Journal Judiciary Consumer Forum Orders Big Bazaar To Pay ₹1,500 For Charging ₹19 For Cloth Bag Despite NCDRC Order To Stop Practice Completely [Read Order]

A Maharashtra District Consumer Commission has ordered Big Bazaar, a subsidiary of Future Retail Ltd, to compensate a customer Rs 1,500 for a cotton bag used to carry goods purchased at one of its outlets.

The Commission's bench, which included President Nilima Sant and members Neeta Kankariya and Manjusha Chitlange, recently ordered the retail chain to submit details of a personal accident insurance policy for which they had charged the customer.

According to Ashwini Dhanavat's complaint, who is a lawyer by profession, she was charged separately for a cotton bag to carry the purchases she made at Big Bazaar's Aurangabad outlet on December 17, 2020. It was also claimed that there was nothing on display in the store informing customers that they would need to purchase a bag separately to transport the things they were purchasing.

She also claimed that she was charged Rs 2.33 and Rs 2.36 for a personal accident insurance policy on a different invoice on December 17 and also on a subsequent visit to the same retailer on December 21, 2020. The complaint, filed in January 2021, claimed that she was not asked for authorization to charge for the insurance coverage, nor were she given any facts about the policy.

Because the complainant lived in Jalna, the complaint was filed with the Jalna Commission, which included all of the invoices.

According to the Commission's order, the respondent Big Bazaar (Future Retail Ltd) neglected to appear before it despite the Commission's notice or file a response… Continue Reading...

Tagged: Big Bazaar   NCDRC  
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