Lawstreet Journal

Consumer Court Directs ICICI Bank Not to Close 7 Savings Accounts Of Panchkula Family

Lawstreet Journal 3 Jul 2020 9:28pm

Image courtesy: Lawstreet Journal Judiciary Consumer Court Directs ICICI Bank Not to Close 7 Savings Accounts Of Panchkula Family

The Redressal Forum on District Consumer Disputes prevented ICICI Bank from closing seven savings accounts of a resident family based in Panchkula, Haryana.

On 2nd September 2020, the forum sent a notice to the bank to allow account holders to operate their accounts with all their current benefits and facilities until further orders.

Petitioner Naveen Sood, a Sector 2 resident of Panchkula alleged he and his family members have for many years many joint and individual savings accounts with various ICICI Bank branches in Panchkula. He alleged the bank was threatening to close all their accounts within 30 days of 9th June 2020.

However, the copy of the bank's notice notes that it took a strong exception "to the negative nature of your (Sood Family's) e-mails to the managing director (MD) and the senior management."

It added, “We have suggested that (you) exercise restraint when communicating with us, but this advice seems to have gone unheeded. Resorting to provocative language or rude and disruptive behavior causes distress and impacts morale and efficiency of our staff.”

The bank said, “In view of the unpleasant nature of (their) interactions and in view with the policies of the bank, it ordered to close all family’s relationships with ICICI Bank with immediate effect.”

However, the forum observed that “the closing of the accounts may cause hardships, inconvenience and financial loss to the complainant”.

In four separate complaints submitted by each member of the Sood family, ICICI bank has sought a cumulative sum of approximately 42 lakhs as compensation and harm to monetary damages, mental abuse, defamation, and… Continue Reading...

Tagged: ICICI Bank  
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