Lawstreet Journal

Adani Electricity Introduces EMI Payment Option After Criticism Over Inflated Bills

Lawstreet Journal 2 Jul 2020 10:28pm

Image courtesy: Lawstreet Journal Business Adani Electricity Introduces EMI Payment Option After Criticism Over Inflated Bills

On Wednesday, 1st July 2020, Adani Electricity Mumbai Ltd (AEML) introduced an EMI facility for customers after Maharashtra Electricity Regulatory Commission (MERC) ordered electricity distribution firms to deal with concerns about inflated bills.

The statement issued by Adani Group mentioned that the lockdown has now been extended till 31st July 2020, which has resulted in continued extended hours at home. Work from home along with prevailing weather conditions has resulted in an increase in electricity consumption.

According to AEML, if the current meter reading is more than the meter reading mentioned on the bill, it is correct.

The Adani group has also come out with several other interactive measures where one can find power consumption and easy way of payment.

Over 25 dedicated help desks have been set up at 8 customer care centers across the city as well. Consumers can avail video call facility to speak to the customer service team on their queries.

"An EMI facility is available at the AEML website for payment through credit cards, eligible consumers preferring alternate payment modes can also avail 3 months EMI as per MERC supply code regulations," AEML said in a press release.

An AEML spokesperson said, "AEML has undertaken various measures such as virtual help desk, EMI facility as well as proactive awareness initiatives to increase clarity on the billing process amongst the consumers. The consumers will be receiving bills based on their actual consumption with applicable tariff slab benefits. All necessary actions have been undertaken in accordance with the rules and regulations laid down by the state government and MERC."

MERC… Continue Reading...

Tagged: Adani  
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